pk24u Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how pk24u collects, stores, and keeps your information secure.
pk24u is a trusted online betting and casino platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") explains what information pk24u collects, how it is used, who it may be shared with, and how you can maintain control over your information.
By creating an account on pk24u.cam or using the service, you will be considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy. Any amendments will be published on this page with the effective date noted.
What Information We Collect
pk24u collects various types of information to maintain a service relationship with you. This information comes primarily from three sources: (a) information you provide directly, (b) information collected automatically from your device or browser, and (c) information received through third parties.
Your name, date of birth, email address, mobile number, and residential address are collected at registration. National ID card or passport details may also be required for age verification.
bKash, Nagad, Rocket, or bank account numbers are collected during deposits and withdrawals. Full card numbers are not stored on our servers — they are processed securely through a payment gateway.
Which games you played, bet amounts, session duration, preferred categories, and navigation patterns on the platform — this information is used to improve service quality and analyze responsible gaming patterns.
IP address, browser type and version, operating system, device identifier, and cookie data are collected automatically. This helps with security monitoring and improving the user experience.
Information you provide through live chat, email, or support tickets is stored. This is used to ensure service quality and resolve disputes.
Information may be received from approved third-party verification providers as part of the identity verification (KYC) process. This information is used solely to fulfill legal obligations.
Purpose of Information Use
pk24u uses collected information for the following legitimate purposes. We never use your information beyond approved purposes:
- Account creation, verification and management, and identity confirmation (KYC)
- Processing financial transactions including deposits and withdrawals
- Providing gaming services and managing betting accounts
- Providing benefits from bonuses, promotions, and VIP programs
- Providing 24/7 customer support and resolving complaints
- Preventing fraud, money laundering, and unauthorized access
- Monitoring responsible gaming patterns and intervention
- Technical development of the platform and improvement of the user experience
- Fulfilling legal and regulatory obligations
- Sending relevant offers and news with your consent
Marketing Communications
If you do not wish to receive marketing emails or SMS, you can let us know at any time by emailing [email protected] or through live chat. However, opting out of transaction-related and security-related communications is not possible, as these are an integral part of the service.
Cookies and Tracking Technology
pk24u uses cookies to operate the website properly. Cookies are small text files stored in your browser that retain your preferences and session information during your visit.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, security tokens, and access to your account. These cookies cannot be disabled.
- Functionality Cookies: Remember your language preferences, game settings, and display preferences.
- Analytics Cookies: Help improve the service by analyzing user behavior. This information is processed in aggregate.
You can control most cookies through your browser settings. However, disabling essential cookies may affect the core functionality of the platform.
Information Sharing and Disclosure
pk24u does not sell your personal information to third parties. Information is shared only in the following specific circumstances:
Service Providers
Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, and banking partners), identity verification, cybersecurity, and managing the technical infrastructure of the platform. These providers receive information only for specific tasks and operate under confidentiality agreements.
Legal Obligations
pk24u may disclose information if legally required to do so through a court order, a lawful request from law enforcement, or other legal processes. Where possible, we will try to notify you in advance.
Fraud Prevention
If fraud, money laundering, or other illegal activity is suspected, information may be shared with relevant authorities. This is done to protect the interests of all users.
Business Transfers
In the event of a business merger, acquisition, or sale, user information may form part of the transferred assets. We will notify you by email before such a change occurs.
Information Security Measures
pk24u applies industry-standard security technology to keep your personal information secure. Our privacy policy is not just on paper — we implement it technically:
- SSL/TLS Encryption: All data transmission is handled through encrypted channels.
- Encrypted Storage: Passwords and sensitive information are never stored directly — industry-standard hashing and encryption are used.
- Access Controls: Only authorized staff can access specific information, and all access is logged.
- Regular Security Audits: Platform security is regularly reviewed and tested.
- Firewalls and intrusion detection systems are actively maintained.
- Two-factor authentication is supported and encouraged.
Nevertheless, no method of data transmission over the internet or electronic storage is 100% secure. We make every effort to provide the highest level of protection, but no platform can guarantee absolute security.
If you notice any unauthorized activity on your account, please notify us immediately at [email protected] or contact us via 24/7 live chat.
Data Retention Period
pk24u retains your information only for as long as necessary to provide the service or to meet legal obligations. General guidelines are as follows:
- Active account information: Retained for as long as the account remains active.
- Transaction records: A minimum of five to seven years in accordance with financial regulatory requirements.
- KYC verification information: For a specified period after account closure in accordance with regulatory rules.
- Support conversations: For as long as necessary for dispute resolution.
- Inactive accounts: Data is reviewed two years after inactivity.
If you request account closure, we will delete or anonymize your personal information within a reasonable time, except for information we are legally required to retain.
Your Privacy Rights
pk24u believes you should have full control over your own information. Your main rights are detailed below:
You may request a copy of your personal information held by us at any time. We will respond within 30 days.
If your information is incorrect or incomplete, you may request a correction. This can be done through account settings or support.
In certain circumstances, you may request that your information be deleted. However, full deletion may not be possible where legal retention requirements apply.
You may object to your information being used for marketing purposes. This request will be acted upon immediately.
You may request your data in a machine-readable format, which can be used for transfer to another platform.
Where information is processed on the basis of consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process your request after verifying your identity.
Protection of Minors' Information
pk24u strictly does not provide services to anyone under 21 years of age. Our platform is for users aged 21 and above only.
Age verification is mandatory during the registration process. If a person creates an account by providing a false age and is subsequently found to be a minor, the account will be closed immediately, all transactions will be cancelled, and collected information will be deleted.
If a parent or guardian suspects their minor child is using pk24u, please contact [email protected] immediately.
Policy Changes and Updates
pk24u may periodically update this Privacy Policy in light of service improvements, legal changes, or regulatory requirements. The following procedure is followed for changes:
- For significant changes, advance notice will be sent to the registered email address.
- The updated policy will be published on this page and the new date will be noted at the top of the page.
- Continued use of the platform after changes will be taken as acceptance of the revised policy.
- If you do not agree to the changes, you have the right to close your account.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team. We are committed to providing full assistance in Bengali.
Before contacting us, please visit the FAQ page — you will find answers to common questions there. Also visit the About Us page to learn more.